This policy covers Agent Invoice subscription fees. It does not cover the payments your clients send you through Stripe or PayPal - those are between you, your client, and the payment processor.
1. Free Plan
The Free plan is not billed, so there is nothing to refund.
2. First-Time Subscribers
If you're subscribing to a paid plan for the first time and it isn't right for you, contact us within 14 days of your initial charge for a full refund of that charge. After the 14-day window, subscription charges are non-refundable, but you can cancel at any time to stop future billing.
3. Renewals & Cancellations
- Canceling stops future renewals; it does not refund the current billing period.
- We don't provide prorated refunds for downgrading mid-cycle or for unused time in a billing period.
- Annual plans can be canceled at any time; the 14-day window in Section 2 applies to the initial annual charge only.
4. USPS Mail Credits
Pay-as-you-go and plan-included USPS mail credits are non-refundable once a mailing has been submitted for printing and delivery, since we incur the mailing cost immediately. Unused included credits do not carry over between billing periods and are not refundable or redeemable for cash.
5. Payment Processing Fees
Fees charged by Stripe or PayPal for processing your clients' payments (card processing, ACH fees, etc.) go to those processors, not to Agent Invoice, and are governed by their own refund and dispute policies.
6. How to Request a Refund
Email support@agent-invoice.com with your account email and the reason for your request. We aim to respond within 2 business days.
7. Chargebacks
Please contact us before filing a chargeback with your bank - we're generally able to resolve billing issues faster directly. Accounts with unresolved chargebacks may be suspended.